+971 4 327 7775 dubai@hlbhamt.com
Process Consultancy

Process Consultancy

Strong business processes are crucial for organizations to run their business effectively. Having a clear business workflow which is accessible by all employees help organizations reduce their dependency on individuals. Concise and well-articulated processes help modern-day organizations scale up their operations and equipped in taking up emerging market opportunities. We help our clients set up processes and systems that will enable them to run their business efficiently.

  • Gap analysis and Process Redesign – We study and assesses your company’s existing structure, workflow, input and output documents and thereafter conduct a gap analysis to identify gaps in existing business process and organizational structure. Based on the gap analysis, we propose bespoke solutions that fit the company’s culture, values and working environment.

  • Standard Operating Procedures – Standard Operating Procedures serve to instruct process owners and clarify doubts within a process. Our consultants are trained to ensure that no detail is left out while preparing an SOP. We give the precision that you require and ensure that gaps identified in your existing process are eliminated with the proper control measures built into the process. We prepare Internal Control Systems for companies in order to ensure that SOPs are properly implemented. We also design review systems, forms and MIS reports templates. This is a preceding step to enable effective internal audits/controls.

  • Preparation of Policy Manuals – We help our clients create policy manuals that ensure smooth operations from Board level to Executive Team and other employees within the organizational structure. Such policy manuals cover all department such as; HR Manual, IT, Sales, Supply Chain, Finance, Internal Audit, etc. At the Board level, we help companies prepare their Corporate Governance Manuals and Delegation of Authority Matrix.

  • Prep-up for ERP implementation – ERP prep-up is done usually for companies that are planning to implement an ERP from scratch or planning to migrate to a significantly different ERP from what they have. We identify tasks that need to be automated based on the business processes mapped and help organizations to prepare a brief to different ERP vendors. Respective ERP capabilities are then evaluated, and we can help clients to identify the best option.

Case Study 1: Workflows and Standard Operating Procedures


  • A manufacturing sector client with whom we were associated was facing regular issues of material non-availability despite the Purchase Head being a seasoned employee who had excellent knowledge of products and suppliers.

  • All departments were clear that it was the Purchase team which was at fault for the issue, but there was no apparent solution

Work done and Impact:

  • On closer analysis of the internal processes, we found that the root cause was that there were too many tasks that the purchase head was doing by himself due to “confidentiality” issues although these were not of any strategic significance.

  • The rest of the team was usually engaged in very trivial tasks of little value addition.

  • The consultants proposed a new workflow and delegation of authority structure in the department, with proper controls. This ensured better work flows and accountability at all levels, and improved material availability resulting in greater order fulfillment rate, reduced emergency purchases etc.

  • The company’s dependence on the Purchase Head was also reduced, thus benefiting business continuity

+971 50 677 5860

+971 4 327 7775

+971 4 327 7677